It all started with a spontaneous message to the Head Vet, Sean McCormack, to ask about the company and whether there were any opportunities for work experience. Being a qualified vet working in private practice for the last 4 years, I really felt curious to explore other development areas. With a long-term interest in nutrition and not intending to leave the veterinary industry behind, I rapidly concluded that this was the right move for me. My aim was to get a better insight on how a successful business works and specifically learning about marketing. This is when I contacted tails.com and I quickly got a positive response.<\/span><\/p>\n First visit to the Head Office<\/b><\/p>\n Things moved fast so I was invited to meet at the Head Office to discuss my application for an internship in more detail. My first impression of the office and the team was extremely positive. I immediately noticed how dog friendly the office is and how welcoming all employees were. <\/span><\/p>\n That day I was given a tour of the office and I got the chance to meet the Head Nurse Amy and also some of the office dogs! My favourite feature of the office is the dog\u2019s \u201cplay room\u201d, I think this really reflects the company\u2019s passion for dogs.<\/span><\/p>\n The internship<\/b><\/p>\n During my internship I took part in an exciting project with the Marketing team. I officially started mid-September and was automatically included with the new employees\u2019 induction training, also called \u201cInDogtion\u201d. It was great to obtain this level of training, to meet employees from different departments and to learn more about their unique, tailor-made nutrition. <\/span><\/p>\n Although I had seen the TV advert and was aware that every diet is unique to each dog, I was not sure how tails.com could make this happen. Therefore, it was fascinating to discover what happens behind the scenes and see how technologically advanced tails.com is. <\/span><\/p>\n The diet is formulated by starting with a quick online consultation and based on this information, the nutritional algorithm calculates a unique blend. Can you believe there are over a million possibilities? This means that each recipe is totally different and exclusively made for that individual dog.<\/span><\/p>\n Award winning customer experience team<\/b><\/p>\n Whilst shadowing the customer service team, I noticed that the diet can easily be adjusted if necessary. A very good example is a client that requested increased fibre levels due to anal gland problems. I have never seen any other nutrition that provides this degree of detail. One of my favourite features is that the diet evolves with the dog\u2019s age, meaning that the diet changes automatically as its nutritional needs change. The client can also adjust the dog\u2019s weight online so that the daily recommended dose and ingredients are adapted if needed.<\/span><\/p>\n![\"\"](\"https:\/\/tails.com\/blog\/wp-content\/uploads\/2018\/11\/IMG_2924-225x300.jpg\")
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