{"id":4940,"date":"2018-09-13T08:17:40","date_gmt":"2018-09-13T07:17:40","guid":{"rendered":"https:\/\/tails.com\/blog\/?p=4940"},"modified":"2022-03-30T11:56:17","modified_gmt":"2022-03-30T10:56:17","slug":"payment-changes-sca-help-us-make-sure-your-tails-com-deliveries-stay-on-track","status":"publish","type":"post","link":"https:\/\/tails.com\/blog\/payment-changes-sca-help-us-make-sure-your-tails-com-deliveries-stay-on-track\/","title":{"rendered":"Payment changes (SCA): help us make sure your tails.com deliveries stay on track"},"content":{"rendered":"\n

Banks are introducing new measures to make your online payments more secure. It means that from 14 September 2019, you might be asked for extra details when paying for things online \u2013 and that includes your tails.com food. <\/p>\n\n\n\n

You may need to confirm your payment details<\/h2>\n\n\n\n

When we bill you for an upcoming delivery, your bank might ask us to confirm the payment with you. It\u2019s your bank\u2019s decision, so we won\u2019t know in advance whether you\u2019ll need to do this. 
<\/p>\n\n\n\n

Here\u2019s what happens if your bank does ask us to confirm payment details when we bill you for an upcoming delivery: 
<\/p>\n\n\n\n

  1. We\u2019ll send you an email and a text immediately, to let you know<\/li>
  2. Click the link in the email or text, which will take you to your tails.com account<\/li>
  3. From there, you\u2019ll be able to authenticate the payment<\/li>
  4. We\u2019ll pack your tails.com box and send it to you<\/li><\/ol>\n\n\n\n

    Your delivery will be on hold until you\u2019ve confirmed your payment details \u2013 so we\u2019ll do everything we can to contact you, and get it sorted quickly. For that, it’d be helpful for us to have your phone number too.   <\/p>\n\n\n\n

    To do now: make sure we have your phone number<\/h2>\n\n\n\n

    Make sure the phone number on your tails.com account is correct, so we can contact you if we need to.
    <\/p>\n\n\n\n

    Check we have your phone number<\/a>
    <\/p>\n\n\n\n

    Your bank or card issuer will also need your mobile phone number \u2013 so it\u2019s a good idea to check they have the right details too. If you have any other questions, get in touch with your bank or card issuer. 
    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Banks are introducing new measures to make your online payments more secure. It means that from 14 September 2019, you might be asked for extra details when paying for things online \u2013 and that includes your tails.com food.  You may need to confirm your payment details When we bill you for an upcoming delivery, your … Read more<\/a><\/p>\n","protected":false},"author":52,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2524],"tags":[],"class_list":["post-4940","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"\nPayment changes (SCA): help us make sure your tails.com deliveries stay on track - Tails.com Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tails.com\/blog\/payment-changes-sca-help-us-make-sure-your-tails-com-deliveries-stay-on-track\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment changes (SCA): help us make sure your tails.com deliveries stay on track\" \/>\n<meta property=\"og:description\" content=\"Banks are introducing new measures to make your online payments more secure. 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