{"id":976,"date":"2016-10-27T13:34:51","date_gmt":"2016-10-27T12:34:51","guid":{"rendered":"http:\/\/tailsdogblog.com\/?p=976"},"modified":"2022-03-30T14:00:53","modified_gmt":"2022-03-30T13:00:53","slug":"uk-customer-experience-awards-the-new-additions-to-our-trophy-cabinet","status":"publish","type":"post","link":"https:\/\/tails.com\/blog\/uk-customer-experience-awards-the-new-additions-to-our-trophy-cabinet\/","title":{"rendered":"UK Customer Experience Awards: the new additions to our trophy cabinet"},"content":{"rendered":"<p><span style=\"font-weight:400\"><img loading=\"lazy\" decoding=\"async\" class=\"  wp-image-979 alignleft\" src=\"http:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6539.jpg\" alt=\"img_6539\" width=\"349\" height=\"349\" srcset=\"https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6539.jpg 956w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6539-150x150.jpg 150w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6539-300x300.jpg 300w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6539-768x768.jpg 768w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/>We are over the moon to announce that we have two new trophies gracing the walls here at<\/span><a href=\"http:\/\/tails.com\/\"> <span style=\"font-weight:400\">tails.com<\/span><\/a><span style=\"font-weight:400\"> HQ. And they reflect the fact that our customers guide every single decision we make as a team and a business.<\/span><\/p>\n<p><span style=\"font-weight:400\">We\u2019re extremely proud to have entered and won two awards at the UK Customer Experience Awards, which is one of the most important events for Customer Experience professionals across the UK. Since its launch seven years ago, it is now attended by over 150 companies each year.<\/span><\/p>\n<p><span style=\"font-weight:400\">This time, the silver prize went to<\/span><a href=\"http:\/\/tails.com\/\"> <span style=\"font-weight:400\">tails.com<\/span><\/a><span style=\"font-weight:400\"> in two categories; \u2018<\/span><i><span style=\"font-weight:400\">Customer Centric Culture &#8211; Culture of Excellence\u2019 <\/span><\/i><span style=\"font-weight:400\">and<\/span><i><span style=\"font-weight:400\"> \u2018Team &#8211; A Whole New Level\u2019. <\/span><\/i><span style=\"font-weight:400\">This means a lot to us since we make a particular effort to go above and beyond for our customers\u2019 peace of mind and to, above all, make it easier for people to do the best for their dogs.<\/span><\/p>\n<p><span style=\"font-weight:400\"><img loading=\"lazy\" decoding=\"async\" class=\"  wp-image-980 alignright\" src=\"http:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6538.jpg\" alt=\"img_6538\" width=\"348\" height=\"348\" srcset=\"https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6538.jpg 1001w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6538-150x150.jpg 150w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6538-300x300.jpg 300w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6538-768x768.jpg 768w\" sizes=\"auto, (max-width: 348px) 100vw, 348px\" \/>Kat, our Head of Customer Experience, said \u201cWe&#8217;re so proud to have won the award!<br \/>\nEveryone in the team was involved with the whole process from start to finish. We had team members making a video of our office life and everyone shared their favorite customer stories.\u201d<\/span><\/p>\n<p><span style=\"font-weight:400\">Sharing our customer stories is one of the perks of the job over at<\/span><a href=\"http:\/\/tails.com\/\"> <span style=\"font-weight:400\">tails.com<\/span><\/a><span style=\"font-weight:400\"> where we really do know a lot of our customers personally. Many people write in to tell us about their dogs and since we\u2019re a team of dog owners and dog lovers, we can always relate in some way.<\/span><\/p>\n<p><span style=\"font-weight:400\">One customer recently left this review for our Customer Support agent Kimberley; \u201cI was blown away that the lady I spoke with took the time to listen to my concerns regarding my dogs and their history. She seemed to understand and offered some advice, and let me know to keep her informed of things, which I will do &#8211; the quality of support I received was exceptional, when I came off the phone, I suddenly didn\u2019t feel so alone &#8211; thank you so much.\u201d<\/span><span style=\"font-weight:400\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-978 alignleft\" src=\"http:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6540.jpg\" alt=\"img_6540\" width=\"354\" height=\"354\" srcset=\"https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6540.jpg 706w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6540-150x150.jpg 150w, https:\/\/tails.com\/blog\/wp-content\/uploads\/2016\/10\/img_6540-300x300.jpg 300w\" sizes=\"auto, (max-width: 354px) 100vw, 354px\" \/><\/span><\/p>\n<p><span style=\"font-weight:400\">As for the awards ceremony itself, we couldn\u2019t turn up <\/span><span style=\"font-weight:400\">without a dog, so office dog Pip, the 5 month old cavapoo, also attended and behaved charmingly throughout. She even acted as a product demonstrator by chewing one of our Dental Dailies on stage. Thank you Pip for not showing us up.<\/span><\/p>\n<p><span style=\"font-weight:400\">If you\u2019d like to<\/span><span style=\"font-weight:400\"> find out more about the UK Customer Experience Awards, check them out here:<\/span><a href=\"http:\/\/c-x-a.co.uk\/about-the-awards\/\"> <span style=\"font-weight:400\">http:\/\/c-x-a.co.uk\/about-the-awards\/<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are over the moon to announce that we have two new trophies gracing the walls here at tails.com HQ. And they reflect the fact that our customers guide every single decision we make as a team and a business. We\u2019re extremely proud to have entered and won two awards at the UK Customer Experience &#8230; <a title=\"UK Customer Experience Awards: the new additions to our trophy cabinet\" class=\"read-more\" href=\"https:\/\/tails.com\/blog\/uk-customer-experience-awards-the-new-additions-to-our-trophy-cabinet\/\" aria-label=\"Read more about UK Customer Experience Awards: the new additions to our trophy cabinet\">Read more<\/a><\/p>\n","protected":false},"author":52,"featured_media":977,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2524],"tags":[42,82,187],"class_list":["post-976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-awards","tag-customer-service","tag-office-life"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UK Customer Experience Awards: the new additions to our trophy cabinet - Tails.com Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tails.com\/blog\/uk-customer-experience-awards-the-new-additions-to-our-trophy-cabinet\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK Customer Experience Awards: the new additions to our trophy cabinet\" \/>\n<meta property=\"og:description\" content=\"We are over the moon to announce that we have two new trophies gracing the walls here at tails.com HQ. 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