United by our love of dogs, we’re changing the lives of tens of thousands of pets every day through tailor-made nutrition. Join us on our mission to change the world of pet food, for good.Discover Roles
Life @ tails.com
We put dogs and their owners at the heart of every decision, exceeding their expectations again and again.
We respect each other enough to be open. We are committed enough to go the extra mile. We celebrate together as a team.
We're here to change the way people feed their dogs forever, by always looking for new, different and better.
We are adaptable and value simplicity over complexity to achieve great quickly rather than perfect slowly.
Making Every Day Count
We’re here to shape the journey, not just be there for the ride. We each have an impact every day that makes tails.com better.
official mascot of the creative team
champion on the race track and sleeping on her bed
baking connoisseur and tails.com veteran
knows you have food
the office bear - wise and very, very, big
has the softest fur known to mankind
mischievous and adorable in equal amounts
is an elegant lady
can miraculously see through her fringe
Being a dog owner at tails
Four reasons it’s great to be a dog owner at tails.com
- You’ve got your best friend at work with you
- Free tailor-made food, of course
- Colleagues who love having them around and who help out
- You have the best riverside and parkland walks at your doorstep
The team is what I love most about working at tails.com! Seeing the calibre of the people involved, I knew something clever must be happening... It's great to work in a place where you can go for a beer with anyone in the business, have a laugh and get your brain stretched at the same time.
Show me the bacon
A fully stocked kitchen is one of the perks of working at tails.com, but on Friday we take it further with bacon for breakfast and a few drinks at the end of the day to finish off the week.
Things move pretty fast, but no one can ever say it’s not exciting.. To paraphrase Sheryl Sandberg: ... If someone offers you a seat on a rocket ship, you don't ask what seat, you get on - especially if there's a puppy already in it!
We are highly motivated by the innovative force behind our business and we are the first in the industry to operate the way we do, the systems we have pioneered are at the forefront of the industry.
RICHMOND IS CONNECTED
- 20 minutes to Waterloo
- 8 minutes to Clapham
- 25 minutes to Victoria
GROWING TECH COMMUNITY
Forget Old Street, Richmond has rightly earned the name ‘Silicon Upon Thames’ with a whole raft of fantastic tech companies including eBay, PayPal, Graze, Gumtree, and notonthehighstreet.com.
There are too many great places to mention, so here are some our favourite places to eat, drink, shop, and walk.
Delicious hand made gelatos right on the green
Wings? Burrito? Salad Bar? Pizza? We’re spoilt for choice
The perfect riverside spot for some team drinks on a Friday
We absolutley love the katsu curry here
Lots of fantastic brands all under one roof
The high street has it all from birthday presents to toiletries
Perfect to take a sandwich and a book, only a minute from the office
For a longer walk in the evening, our dogs love it
Beautiful for a walk, drink, lunch, or all three
CUSTOM TECH AND ENGINEERING
Operationally we have developed a system that is the first of its kind. Everything from the algorithms we use to find the right blend of kibble, to our production chain, has been custom-made in-house.
Every single member of the team has left a tangible mark on the operations, from the way we do things to the equipment we have in place.
We have a broad range of skills and experience at the factory - people from banking, cosmetics, the military, agriculture, food manufacturing, automation, IT, cinema, product design and even jungle conservationists.
We like to celebrate both individual and company milestones together. From the “Kibble Olympics” to “The tails.com Bake Off” - cake and festivities are never far off.
Being a team doesn’t end at the office - we love hitting the pub quizzes, putting our knowledge to the test on much more than dog food.
Our Touch Rugby team gives us the chance to blow off a bit of steam at the end of a long day. With as much dedication to practice matches as to vital re-hydration at the pub afterwards.
Technology is at the core of everything we do. We build intelligent, scalable systems to handle every step of the process, from this lovingly-crafted website through to the order fulfilment systems that run our blending facility and everything in between.
I love working in a team that cares passionately about technology. The variety and complexity of the problems I get to tackle are what gets me up in the morning.
Get to know us
Bringing a wealth of web architecture experience from Amazon, LOVE FiLM and Yahoo, Steve helps manage our talented tech team and holds the unofficial title “Wrangler of algorithms.”
Product Manager and Vet
Sean brings over six years of clinical veterinary experience to the product team, improving and developing our product range. Being our resident vet, Sean is the advocate for dog health and well-being. He offers advice to our customers and office dog owners alike, as well as helping our customer support team.
General Manager of Operations
“I’m really proud of the facility we have developed over the last two years and the team that has built it. Every single member of the team has left a tangible mark on the operations from the way we do things to the equipment we have in place.”
Customer Support Nutrition Team Leader and Vet Nurse
Amy brings over a decade of Veterinary nursing experience and animal welfare education to the nutritional customer support team. “Providing great customer support and knowing that dogs really are getting their nutritional needs met is just so rewarding.”
Growing up on a dairy farm Matt has been solving engineering problems from an early age. After he obtained a first class masters degree in product design from the school of mechanical engineering at Leeds University, we discovered Matt exhibiting one of his products at New Designers in London.
With a wealth of software engineering and technical experience, Karen is responsible for designing, building and maintaining the warehouse fulfilment process software.
Customer Support Agent
An opportunity to join an exciting start-up, with a dynamic and experienced mix of backgrounds. The role is in the Customer Support team, a key (and growing) team at the core of the business who are passionate about delivering excellent service to our expanding customer base. We’re providing a “Tailor-Made Customer Experience” to ensure each customer and their pets feel cared for.See full job description
Customer Support Team Leader - Product
We are looking for a full time Customer Support Team Leader to join our growing Customer Support team which is a part of our Product team. Working alongside other Team Leaders and Customer Support Manager you will focus on improving our product and customer experience, and use customer insights to drive change. On a day to day basis you will support the team on going the extra mile with each customer interaction, analyse customer data trends and continuously improve our tools to ensure that the team runs in an effective and efficient way.See full job description
Digital Marketing Executive
We’re looking for a Digital Marketing Executive to join our team in Richmond. This is a fantastic opportunity for a passionate and analytical digital marketer to join our team on the exciting journey of a rapid growth business. Reporting into the Online Marketing Manager, you will be supporting with the day to day running of campaigns across display, search, affiliates and email, working across the full range of digital marketing channels. This is a great opportunity to gain hands on experience across a full range of digital customer acquisition channels.See full job description
Product managers at tails.com wear many hats. Our Product Team make sure our customers have a brilliant experience with all elements of the tails service – from our website (digital product) to what comes in each delivery (physical product), as well as the customer support given to each customer too. We’re looking for a highly talented and driven digital product manager to work closely with the wider Product Team and be the customer-led champion of our digital product.See full job description
Full Stack Python Developer
As a start-up with technology at its core, we're looking for a full stack developer with a passion for technology, who gets a kick out of building products and releasing them. You'll get involved in all aspects of a project or feature, from pitching in ideas to speccing, coding, releasing and everything in between.See full job description
Full Stack Web Developer
We're looking for someone who has a passion for technology, who gets a kick out of building products and collaborating across the business to deliver products and features that our customers love. Language-wise, we're agnostic. Our tech stack is predominantly Python, so if you're coming from a non-Python background then being able to quickly pick up a new language is a must, but beyond that we're ultimately looking for smart people who enjoy using technology to solve real problems.