United by our love of dogs, we’re changing the lives of tens of thousands of pets every day through tailor-made nutrition. Join us on our mission to change the world of pet food, for good.Discover Roles
Life @ tails.com
We put dogs and their owners at the heart of every decision, exceeding their expectations again and again.
We respect each other enough to be open. We are committed enough to go the extra mile. We celebrate together as a team.
We're here to change the way people feed their dogs forever, by always looking for new, different and better.
We are adaptable and value simplicity over complexity to achieve great quickly rather than perfect slowly.
Making Every Day Count
We’re here to shape the journey, not just be there for the ride. We each have an impact every day that makes tails.com better.
official mascot of the creative team
champion on the race track and sleeping on her bed
baking connoisseur and tails.com veteran
knows you have food
the office bear - wise and very, very, big
has the softest fur known to mankind
mischievous and adorable in equal amounts
is an elegant lady
can miraculously see through her fringe
Being a dog owner at tails
Four reasons it’s great to be a dog owner at tails.com
- You’ve got your best friend at work with you
- Free tailor-made food, of course
- Colleagues who love having them around and who help out
- You have the best riverside and parkland walks at your doorstep
The team is what I love most about working at tails.com! Seeing the calibre of the people involved, I knew something clever must be happening... It's great to work in a place where you can go for a beer with anyone in the business, have a laugh and get your brain stretched at the same time.
Show me the bacon
A fully stocked kitchen is one of the perks of working at tails.com, but on Friday we take it further with bacon for breakfast and a few drinks at the end of the day to finish off the week.
Things move pretty fast, but no one can ever say it’s not exciting.. To paraphrase Sheryl Sandberg: ... If someone offers you a seat on a rocket ship, you don't ask what seat, you get on - especially if there's a puppy already in it!
We are highly motivated by the innovative force behind our business and we are the first in the industry to operate the way we do, the systems we have pioneered are at the forefront of the industry.
RICHMOND IS CONNECTED
- 20 minutes to Waterloo
- 8 minutes to Clapham
- 25 minutes to Victoria
GROWING TECH COMMUNITY
Forget Old Street, Richmond has rightly earned the name ‘Silicone Upon Thames’ with a whole raft of fantastic tech companies including eBay, PayPal, Graze, Gumtree, and notonthehighstreet.com.
There are too many great places to mention, so here are some our favourite places to eat, drink, shop, and walk.
Delicious hand made gelatos right on the green
Wings? Burrito? Salad Bar? Pizza? We’re spoilt for choice
The perfect riverside spot for some team drinks on a Friday
We absolutley love the katsu curry here
Lots of fantastic brands all under one roof
The high street has it all from birthday presents to toiletries
Perfect to take a sandwich and a book, only a minute from the office
For a longer walk in the evening, our dogs love it
Beautiful for a walk, drink, lunch, or all three
CUSTOM TECH AND ENGINEERING
Operationally we have developed a system that is the first of its kind. Everything from the algorithms we use to find the right blend of kibble, to our production chain, has been custom-made in-house.
Every single member of the team has left a tangible mark on the operations, from the way we do things to the equipment we have in place.
We have a broad range of skills and experience at the factory - people from banking, cosmetics, the military, agriculture, food manufacturing, automation, IT, cinema, product design and even jungle conservationists.
We like to celebrate both individual and company milestones together. From the “Kibble Olympics” to “The tails.com Bake Off” - cake and festivities are never far off.
Being a team doesn’t end at the office - we love hitting the pub quizzes, putting our knowledge to the test on much more than dog food.
Our Touch Rugby team gives us the chance to blow off a bit of steam at the end of a long day. With as much dedication to practice matches as to vital re-hydration at the pub afterwards.
Technology is at the core of everything we do. We build intelligent, scalable systems to handle every step of the process, from this lovingly-crafted website through to the order fulfilment systems that run our blending facility and everything in between.
I love working in a team that cares passionately about technology. The variety and complexity of the problems I get to tackle are what gets me up in the morning.
Get to know us
Bringing a wealth of web architecture experience from Amazon, LOVE FiLM and Yahoo, Steve helps manage our talented tech team and holds the unofficial title “Wrangler of algorithms.”
Product Manager and Vet
Sean brings over six years of clinical veterinary experience to the product team, improving and developing our product range. Being our resident vet, Sean is the advocate for dog health and well-being. He offers advice to our customers and office dog owners alike, as well as helping our customer support team.
General Manager of Operations
“I’m really proud of the facility we have developed over the last two years and the team that has built it. Every single member of the team has left a tangible mark on the operations from the way we do things to the equipment we have in place.”
Customer Support Nutrition Team Leader and Vet Nurse
Amy brings over a decade of Veterinary nursing experience and animal welfare education to the nutritional customer support team. “Providing great customer support and knowing that dogs really are getting their nutritional needs met is just so rewarding.”
Growing up on a dairy farm Matt has been solving engineering problems from an early age. After he obtained a first class masters degree in product design from the school of mechanical engineering at Leeds University, we discovered Matt exhibiting one of his products at New Designers in London.
Co-Founder and Developer
With a wealth of software engineering and technical experience, Karen is responsible for designing, building and maintaining the warehouse fulfilment process software. "Working with Operations has been an incredible experience. I love working with such a talented, practically-minded group of people.”
Customer Support Agent
We are looking for someone with a diverse range of skills and a love of dogs to join our customer support team. In this role, you will be dealing with high volumes of incoming customer communication through a variety of channels, and we are looking for someone who can tackle this with a positive and pro-active attitude.See full job description
We are looking for an enthusiastic self-starter to be our Production Leader, someone who wants to go above and beyond to ensure that we continue to exceed customers' expectations when their order is delivered.See full job description
Supply Chain Specialist
We’re looking for a Supply Chain Specialist to join our operations team at Heathrow. They are responsible for a monthly purchasing budget, and tasked with improving the way we plan, control and source the materials and services we use. Reporting to the Supply Chain Manager, we’re looking for someone who is dedicated to delivering a quality product to every customer and their pet on time and on budget.See full job description
Full Stack Python Developer
As a start-up with technology at its core, we're looking for a full stack developer with a passion for technology, who gets a kick out of building products and releasing them. You'll get involved in all aspects of a project or feature, from pitching in ideas to speccing, coding, releasing and everything in between.See full job description
Full Stack Web Developer
The web team at tails.com have a passion for crafting elegant, responsive user experiences and yet are equally happy diving into the backend services to get features delivered. We're looking for developers with the same passion, drive and determination.See full job description
Network Infrastructure Engineer
As our first full time infrastructure role, we're looking for someone to own both the physical and virtual infrastructure at tails.com. Core networking fundamentals are a must, as is experience or desire to work with and manage AWS-based infrastructure, supporting teams across tails.com.See full job description
Senior Full Stack Python Developer
As a start-up with technology at its core, we're looking for a senior-level full stack developer to not only get stuck in delivering features but also have an impact through coaching, code review, and best practicesSee full job description