Banks are introducing new measures to make your online payments more secure. It means that from 14 September 2019, you might be asked for extra details when paying for things online – and that includes your tails.com food.
You may need to confirm your payment details
When we bill you for an upcoming delivery, your bank might ask us to confirm the payment with you. It’s your bank’s decision, so we won’t know in advance whether you’ll need to do this.
Here’s what happens if your bank does ask us to confirm payment details when we bill you for an upcoming delivery:
- We’ll send you an email and a text immediately, to let you know
- Click the link in the email or text, which will take you to your tails.com account
- From there, you’ll be able to authenticate the payment
- We’ll pack your tails.com box and send it to you
Your delivery will be on hold until you’ve confirmed your payment details – so we’ll do everything we can to contact you, and get it sorted quickly. For that, it’d be helpful for us to have your phone number too.
To do now: make sure we have your phone number
Make sure the phone number on your tails.com account is correct, so we can contact you if we need to.
Check we have your phone number
Your bank or card issuer will also need your mobile phone number – so it’s a good idea to check they have the right details too. If you have any other questions, get in touch with your bank or card issuer.
My wee black & tan dachund called Lacey loves her new food so far an hope it keeps up she takes 1 j9 scoop an a carton of wet food I changed new payment date to 28th December than yours