Your first tails.com box – what you need to know

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Thanks for joining tails.com, it’s great to have you with us.

We want to ensure you get the most from your free trial of unique nutrition, so we’ve put together this video which explains all you need to know about your dogs menu card and portion scoop. Watch the video to find out more.

Nicky from tails.com is here to tell you everything you need to know about your dog’s unique menu card and portion scoop, which you’ll find in your first tails.com delivery.

What to expect in your trial order

Has your free trial arrived?

In your box you should find the following:

  • Bag of food – we’ve created a unique recipe just for your dog
  • Menu card – its got lots of interesting details about the ingredients in your dogs food and exactly how much to feed them daily
  • Scoop – make sure you’ve selected the recommended setting so you’re giving your dog the right portions every time
  • Extras – if you’ve added wet food or treats to your order these will be in your box too

Things to remember

If you update your dog’s profile – for example, if their weight or activity level changes, their scoop setting and portions may also change – so do always check your menu card to make sure you’re feeding them the right amount.

If you need to make any changes to your dog’s profile, your delivery details, or you just want to look up information about the ingredients in their recipe, then head over to tails.com where you’ll find all the information you need on your dashboard. All you need to do is log in here  

We hope you enjoy your free trial. Don’t forget, we’re always here to help, if you have any questions – get in touch with our Customer Experience team at hello@tails.com.

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