Your first tails.com box – what you need to know

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Thanks for joining tails.com, it’s great to have you with us.

We want to ensure you get the most from your free trial of unique nutrition, so we’ve put together this video which explains all you need to know about your dogs menu card and portion scoop. Watch the video to find out more.

Nicky from tails.com is here to tell you everything you need to know about your dog’s unique menu card and portion scoop, which you’ll find in your first tails.com delivery.

What to expect in your trial order

Has your free trial arrived?

In your box you should find the following:

  • Bag of food – we’ve created a unique recipe just for your dog
  • Menu card – its got lots of interesting details about the ingredients in your dogs food and exactly how much to feed them daily
  • Scoop – make sure you’ve selected the recommended setting so you’re giving your dog the right portions every time
  • Extras – if you’ve added wet food or treats to your order these will be in your box too

Things to remember

If you update your dog’s profile – for example, if their weight or activity level changes, their scoop setting and portions may also change – so do always check your menu card to make sure you’re feeding them the right amount.

If you need to make any changes to your dog’s profile, your delivery details, or you just want to look up information about the ingredients in their recipe, then head over to tails.com where you’ll find all the information you need on your dashboard. All you need to do is log in here  

We hope you enjoy your free trial. Don’t forget, we’re always here to help, if you have any questions – get in touch with our Customer Experience team at hello@tails.com.

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6 comments

  1. Hi there,
    As always my dog Precious loves her Tails food, but she is getting now that her teeth are not strong enough to chew on the biscuit type food. I was wondering if perhaps there is a smaller type of food that would make it easier for her to chew, do you have such meals like that. I am sure she would still enjoy it better. I would appreciate it if you could let me know please. Also being as we have the Chriistmas holidays almost here, is it possible that l can order Precious’s next bag of meals as hopefully we shall be spending some of the time away from home and l want to make sure l have enough food for her.
    Thanks, look forward to hearing from you.
    Brenda Jacobs

    1. I have trouble with the dry food as well. I’ve got a small chihuahua, 2 yrs old and he refuses to eat the biscuits. He prefers to bat them about the floor. They’re too big for him to crunch and I have to try to smash them into smaller pieces, which I hate doing. I would love a mini version of them that I could just put in his bowl without effort. I don’t know why these aren’t an option already as others must be having similar trouble. I hope that the makers are reading this.
      Hopefully
      Linda

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