The beady-eyed amongst you may have noticed that some of our delicious wet food packaging looks a little different. We just want to reassure you that it’s the same tasty range of recipes, just with a new name and a new look.
So from braised fillets to Country Lunches, here’s a full rundown of everything that’s changing.
Tasty jellies
OLD: Braised fillets with beef and vegetables
NEW: Country Lunch with Beef & Vegetables
Packed with protein and a natural source of fatty acids for healthy skin & glossy coat. This is a meaty delight with beef & veggies – watch them wolf it down.
OLD: Slow-cooked fillets with chicken & duck
NEW: Farmer’s Lunch with Chicken & Duck
Full of high-quality protein, with no artificial colours, flavours or preservatives, our Farmer’s Lunch is a flavoursome jelly with chicken & duck.
OLD: Steamed fillets with lamb, chicken & green beans
NEW: Farmhouse Feast with Lamb, Chicken & Green Beans
A farmhouse feast with lamb, chicken & green beans – packed with protein and free from artificial colours, flavours and preservatives.
Hearty gravies
OLD: Country casserole with chicken, potato and green beans
NEW: Cook’s Casserole with Chicken, Potato & Green Beans
High in protein and a natural source of fatty acids for healthy skin & glossy coat, this is a rich, gratifying gravy with chicken, potatoes & green beans.
OLD: Fish stew with cod, rice and carrots
NEW: Fisherman’s Stew with Cod, Rice & Carrots
A delicious stew with cod, rice & carrots in gravy, full of high-quality protein and free from artificial colours, flavours and preservatives.
OLD: Slow-cooked stew with beef, rice & vegetables
NEW: Country Stew with Beef, Rice & Vegetables
Succulent gravy with hearty slow-cooked beef, rice & veggies – full of protein and a natural source of fatty acids for healthy skin & glossy coat.
Meaty pâtés
OLD: Country terrine with rabbit & carrots
NEW: Harvest Terrine with Rabbit & Carrots
Natural source of fatty acids for healthy skin & glossy coat, packed with protein – this is a pleasing countryside terrine, with rabbit & carrots.
OLD: Farmhouse cuts with beef & tripe
NEW: Butcher’s Cuts with Beef & Tripe
A delicious pâté with beef & tripe – full of protein and a natural source of fatty acids for healthy skin & glossy coat
OLD: Rich & meaty terrine with beef, pasta & peppers
NEW: Meaty Feast with Beef, Pasta & Peppers
This tender terrine with irresistible beef, pasta & peppers is high in protein and free from artificial flavours, colours and preservatives.
OLD: Tender pâté with chicken & rice
NEW: Farmer’s Pâté with Chicken & Rice
A high protein tender pâté with chicken, rice & all things nice! It’s a natural source of fatty acids for healthy skin & glossy coat.
OLD: Tender terrine with chicken, turkey & peas
NEW: Meaty Terrine with Chicken, Turkey & Peas
Full of high-quality protein, this is a tender terrine with juicy chicken, turkey & peas – it’s lip-lickingly good.
Don’t forget about these…
Scrumptious recipes that have the new look but, their names haven’t changed:
Hearty gravies
Shepherd’s Hotpot with Lamb, Vegetables & Rosemary
Hearty Casserole with Beef, Pasta & Carrots
Meaty pâtés
Rustic Terrine with Lamb & Turkey
Fisherman’s Pâté with Salmon & Peas
My dog loves all the food you send best thing we ever did changing to tails. Com
Best thing we ever did changing to tails. Com
Hope my dog likes it, has gone right off your food lately and is trying to eat soil, lack of vitamins maybe.
We’re sorry to hear this, Sharon. Our Nutrition Team would be happy to see if they can help with this, just pop us a direct message with your details and our Customer team can help refer you over.
Wonderful. Please include all of these with our next delivery – with the exception of the PATE one. Thank you.
Hi Joy, we’re sure your dog would love to try some new flavours in their next order! To do this, just head to your online account, then under the Shop tab, you can select Edit next to the wet food section. Here you’ll be able to choose which flavours you’ll receive in your next order. If you need help doing this, just send our Customer team an email at hello@tails.com
My dog doesn’t like the meat in gravy. How can I change this so I only receive meat in jelly and the pate style food
We’re sorry to hear that your dog isn’t enjoying one of their wet food flavours, Ayse. It’s really easy to change your wet food selection, just head to your online account, then under the Shop tab, just select the Edit button next to the wet food section. Here you’ll be able to choose which flavours your dog will receive in their next order. If you need more help doing this, just send our Customer team an email at hello@tails.com
My dogs love Tails and won’t eat anything else.
I would like Scampi to try some of your new ones..just put some in his next order.
Take some of the terrines out.
Rosemary
Hi Rosemary, we’re sure Scampi would love to try some new flavours in his next order! To do this, just head to your online account, then under the Shop tab, you can select Edit next to the wet food section. Here you’ll be able to choose which flavours Scampi will receive in his next order. If you need help doing this, just send our Customer team an email at hello@tails.com
My Dog is loving the menu , he is not a big eater ,small dog , but I am very confident about all of it , I know its all good ingredients and the choices are excellent . He loves the snacks .
We’re so pleased to hear this, Pauline! Make sure to give him lots of extra fuss from us
Why have you changed the names of the meals?
I can understand putting plainer labels on them It is probably cheaper, without the lovely looking food on the label.
In you descriptions you have not said if they are in gravy or jelly or a pate type
It may be that you want to confuse people who used to get a great selection, which suddenly wasn’t available anymore ?
As the price has also gone up maybe it’s time for a change
Thank you for your question, Jill. We have updated our wet food packaging to use different coloured labels to help customers distinguish more easily between the different recipes. We’re sorry to hear that you preferred the previous labels. Please rest assured that we haven’t reduced the range – the same selection of recipes is still available. Thank you for your helpful feedback on making it clear whether they are gravy, jelly or pate recipes – we’re getting this blog updated to make this clearer.
Have you changed the ingredients or just renamed the product ?
Hi Donna, it’s the same great taste, just with a new look and name!
Why, if you are not changing the recipe, do you bother spending money on more advertising and passing on the cost to us.?
Thank you for your question, Vanda. We have updated our wet food packaging to use different coloured labels to help customers distinguish more easily between the different recipes.
Like to cancel marley dryer food for now as he still has a fully bag of it thank you
Hi Elizabeth, to get help with your account, please send our Customer team an email to hello@tails.com. Thanks!
Could I please order a box of the wet food for my dog Pepsi we have tryed your dry food and does not like it at all somemuch that I have one and half bag’s of dry food left
Hi Kevin, we’re sorry to hear that Pepsi hasn’t been too fussed about their dry food recipe so far. As our dry food is our main product and the tailored part of your dog’s food, we’d love to find a recipe that they will love – just pop our Customer team an email to hello@tails.com with your details and they can help. In the meantime, if you do need a wet food only order you can order this direct from our Shop here: https://shop.tails.com/