Still the pioneers of 100% tailored dog food.
That’s right, you might have noticed we’ve brushed up our look here at Tails.com. But one thing that’s definitely not changing is our commitment to providing 100% tailored food with top-notch ingredients for your dog.
We wouldn’t dream of messing with a good thing – so our food, treats and accessories are still the same.
What’s the story behind the new look?
At our heart, Tails.com is a team of dog lovers, dog owners and dog experts. And we know there’s no such thing as an average dog.
Their favourite toy, their favourite treat, their top scratchy spot, their funky sleeping position – our dogs are unique. That’s what makes them so special to us. So why, we asked ourselves, is dog food so one-size-fits-all?
We pioneered different food for every dog. Tailored nutrition that fuels their adventures and keeps them happy and healthy – just the way they are.
It’s been almost 10 glorious years, delivering to over 250,000 happy pups. But hey, even the best things can benefit from a little refresh. It’s about time the way we look reflects the journey we’ve been on and what we do best – feeding every detail of your dog.
What’s changing?
You’ll start seeing a spruce up happening across:
- Our website
- Social channels
- Emails
- Packaging
We’re big believers in reducing waste. So you’ll see our new look popping up gradually, making sure we use up our existing packaging before we unveil our new designs.
And what’s here to stay:
Never fear – Fido’s favourite recipe isn’t changing.
- Your dog’s 100% tailored kibble blend
- Our wet food recipes
- Our treats, chews and accessories
- Your monthly delivery
Our commitment to top-quality ingredients, responsible sourcing and sustainability remains the same too.
We know change can be a bit confusing sometimes. So if you have any questions feel free to reach out to the Tails.com customer team. We’re always happy to hear from you (and your dogs, of course.)
My little dog is allergic to chicken as per vet. An she also said don’t give him meat divergence because it includes chicken? Do u have any of your meats dry and wet with no chicken in them? Where can I find your ingredients of your food? X
Hi Julie, our Customer team would be happy to help you here. Just send us a direct message with your details and we can take a closer look at what options we have for your dog 💙
Please can I have this cancel as I only won two week trial my son sign up teddy loves his food they odering it thank you .
Hi Julie, it’s great to hear that Teddy is loving his food! If you need to cancel your current orders, you can do this directly from your online account – just head to the Quick Links section at the bottom of your Dashboard page. If you need any help setting up the new account, please don’t hesitate to reach out to our team at hello@tails.com.
Paul paterson bella
How can I order the larger size of wet food and make a choice if I want jelly or gravy
Kind regards
Patricia
Hi Patricia, you can amend the size of your dog’s trays on the Shop tab of your online account, or if you need more help with your dogs feeding plan our Customer team would be happy to help with this. Just send us a direct message via Facebook with your details and we can take a closer look for you 💙
Arthur has an anal gland tumour and secondaries in his lungs. Keeping him going as long as he’s a happy dog. Sees the vet every 3 months
We’re so sorry to hear that, Elizabeth. Sending you lots of hugs – we hope Arthur is doing well.
The food I got from Tails.com was not at all good and after eating it my dog had to face some digestion issues.
Hi Aivaras, we’re sorry to hear that your dog’s kibble blend didn’t work as well for them as we’d hoped – if you’d like to try again, our Customer and Nutrition team would be happy to take look into their food to see what adjustments can be made to help. Just pop us a direct message via Facebook or email us at hello@tails.com 💙
I don’t understand how Bess has 300g wet food, split each one in two, Bess weighs 55kg.
Ronnie has one wet food per meal but only weighs 10kg. Logically, Ronnie should be given far less food than Bess.
Also my dogs do not like sweetcorn and carrot. If the menus are totally tailor maid, they should be able to have food types excluded.
Hi Sam, we’re sorry to hear that your dog’s portions weren’t right for them – we formulate your dog’s tailor-made kibble blend and feeding plan based on the information input during sign up, so it’s important all these details are accurate. If you’d like to try again, our Customer and Nutrition team would be happy to take a closer look into your dog’s feeding plan with you, just pop us a direct message via Facebook or X with your details and we can help 🐾
How the dimensions do I sign into my account!!!!!!!
Hi Duncan, to access your account, head to our Tails.com website and then the ‘Log in’ button in the corner will take you here: https://tails.com/gb/signin/ You can then use the email address you signed up with to log in or create a password and account 😊
Received a free bag from all about dogs, Newark this week.
I explained to the man that I have three dogs, he never took detail just the one dog.
He said I’d get a large bag of food and it would last a while. She is a 55kg dog, with another 52kg dog and a 10kg dog.
This is really disappointing as I feel deceived just to get my details and I. The hope I’ll forget about the subscription.
Why would I want to subscribe to a package that is for only one of the three I have.
Please cancel the subscription as of this date and would expect confirmation of my request by return.
Hi Sam, we’re sorry to hear this. Our Customer team would really like to take a closer look into this for you. Please send us a direct message on Facebook Messenger or email us at hello@tails.com with your details and we can help here 🐾
I dog is 9 months old so I want to give her the best foods and her diets, thank U can U contact me on 07769662021 please thanks Mr James Stewart my doggy Skyler nugget Stewart
Hi James, we’re sure she’d love a 100% tailored diet. If you need advice or support, you can contact our Customer team at hello@tails.com 😊
Well, if they can do anything more for vitamins for dogs, especially my dog will appreciate it more
Hello
I order food for both my dogs but would like to be able to order just for one of them but can’t seem to navigate the site to be able to do this. Is this an option?
Hi Helen, our team can certainly help you here – just drop us a message via Facebook Messenger or email us at hello@tails.com 💙
Excellent dog food!
What you need to do is bring back the Phone line assistant
I’ve been with Tails.Com from the beginning with 8 Dogs then.
A lot of my Friends are saying the same thing about contacting You.
Lola happy, good food for dogs
I’m sorry, I don’t like the new look. Loved the wavy tails on the old tails.com. My doggy still loves your food though.
Great food but loyalty rewards would be nice or offers occasionally 🌟🌟🌟🌟
Beau loves her food and always asks to be fed. She’s a perfect shape now and we are all confident in her food. Thank you
Not surprised you are a successful company. Don’t change our recipes, but well done for updating. Please don’t increase prices anymore because of update.
Licks and sniffs from Dylan 🐾🐾
Reggie loves his kibble he has plenty of energy and a wonderful shiny coat
That’s great to hear, Jan!
I recommend Tails to all the dog parents I meet and carry the coupons with me so that I can give them 2 (one for them and one for a friend). It really is an excellent food.
We’re so pleased it’s worked so well for your pups, Alison!
Excellent food
Too much kibble
Please hold back on next month’s
Kibble
Oh no! We’re sorry to hear that you’re overrun with kibble, Stephen – for help to get your orders back on track, please send our Customer team an email at hello@tails.com and we can take a closer look 😊
Prefer the old ‘look’
New logo is very basic – the last one had character ! 🙁
Princess has been a lot better in her health since I put her on tails.
We’re so happy to hear that, Mary!
Terrible brand direction > tails already nailed its branding and this “new” logo and brand identity is taking two steps backwards
There’s a phrase “if it’s not broken dont fix it” and honestly they used to be such a fun brand identity and language and now its just devolve to look like a company with zero personality
I have trouble closing food bags most of the time I have to close with bulldog clip
Bit no problems with dog food dog seems to love it
We’re sorry to hear this, Lorraine, but we appreciate your feedback. We’re always working to improve our product and service for our customers and will be sure to raise this with the team.
My dog loves the food !
Must be what raising the price by 20% is paying for….
Hi Richard, we appreciate your concern here, however the costs of our of raw materials, ingredients, packaging, labour and transportation costs have all increased since last year. This meant that we had to increase our prices too, so that we can continue to offer the high-quality food we believe in. The recent changes in our brand were driven by our commitment to better reflect our company’s values. We’d like to assure you that the price rise isn’t related to our recent brand changes. If you need any support with the price of your subscription, please let our customer service team know via Facebook Messenger or email us at hello@tails.com, as we may be able to help here.
Unable to order my next month’s food without having to register all Bonnie’s details over again.
Hi Sharon, we’re sorry to hear this. Our Customer team would really like to take a closer look into this for you. Please send us a direct message on Facebook Messenger or email us at hello@tails.com with your details and we can help here 🐾
excellent dog food but far to much kibble how can i reduce this amount
The food we send should be lasting 31 days, so we’re really sorry to hear that you’ve got a surplus at home, Phillip. Our Customer team would be more than happy to take a closer look into this for you. Just pop us a direct message on Facebook Messenger with your details and our team can help keep your orders on track.
Thankyou for excellent dog…our dog roxy loves her biscuits and meat…and we love the price so ty again
Thank you for your kind words, Marie! We’re so pleased Roxy is enjoying her food.
Hi I would like to change koko diet to grain free, she has the start of kidney problems that come with age. I can not see where you can change this on your order site?
We’re sorry to hear this, Margaret and hope Koko is doing well. We can remove certain ingredients such as grains from their tailor-made blends to help, depending on other factors such as breed, age, and other ingredient exclusions too. So that we can take a closer look into this for you please send us a message with your details via Facebook Messenger and our team can take a closer look if this is an option for your pup 💙
I give Betty raw mince /chicken. With rice carrots sweet potatoes. She used tails.com dried food which she liked very much
Bertie loves his food so much he shared with his brother Kenny he loved it too so looking forward to their food coming. Bertie is so bright now and has more energy . Thank you
We’re so happy to hear that, Sarah! Give Bertie and Kenny a big fuss from us.
Love the quality and fantastic service!
I subscribed to tails and feel mean I received a discounted package which looked brilliant, but had to put it on hold as Molly is so fussy she’s not eating it. I’m sure it’s not the food, it’s the fussy dog. She is so fussy. I started to cook our food for her, probably spoiled her and now trying to get her back to dog food. I want the best for my dog and tails is definitely it looking at the quality, I just need to integrate Molly to it.
Hi James, we’re sorry to hear that Molly isn’t enjoying their food as much as we’d hoped. Our Nutrition team have some tips that may help get their tail wagging again! You can watch these here: https://www.youtube.com/watch?v=zb-Zrndfb2o 💙
Fantastic dog food, brilliant for my dog to the point I don’t feed her anything else.
Iv noticed that over the past few yrs my dog Bree has had the same food. I’m just a bit worried that she may be getting fed up with eating the same kibble everyday. Don’t get me wrong she eats it all every time but Iv noticed her looking up at me when I put her food down.
Do you have a change of ingredients and taste that I could try her on for a change
Many thanks
Hi David, if you think Bree would like a change of flavour, we can certainly help with this! Just drop our Customer team a direct message via Facebook or email us at hello@tails.com and we can help here.
great site but nothing for dogs with a poultry allergy
Hi Rebecca, we can look at excluding chicken from your puppies kibble blend once they are over a year old when they move into adulthood, as our puppy/junior kibbles contain this ingredient 🐾
Would like to speak to someone, please phone 01507490595.
Tryed email. Not had a reply.
Trying to place an order.
Concerned you haven’t received it.
I’ve had trouble sending emails lately.
Would appreciate a quick call to confirm order of place one.
Many thanks Diane
Hi Diane, our Customer team would be happy to take a closer look into this for you, please send us a direct message via Facebook Messenger with your details and we can help here 🐾
Very disappointed with today’s delivery, everything was delivered in a plastic bag with all enclosed paper work saturated.
Not what I would call a step forward in your new look same mission statement
Hi Tom, we’re so sorry to hear that you’ve not had the experience we’ve hoped for with your recent delivery. Our Customer team would be happy to take a closer look into this for you, please send us a direct message via Facebook Messenger with your details and we can help here 🐾
My dog Buddy used to suffer from diarrhoea constantly, but since changing to Tails.com everything is back to how it should be, 100% perfect.
Plus he loves it.
We’re so pleased to hear that, Cat! Give Buddy a big fuss from us.
I have already cancel my tails order as my wouldn’t eat a y of your food or biscuits can you please stop telling me my order is on it’s way thank you
Hi Janice, we’re sorry to hear your pup doesn’t like their new food, our Customer team would love to find something they might prefer – just pop us a direct message on Facebook and we can help. In the meantime, you can pause, delay or cancel your orders directly from your online account – just head to the Quick Links section at the bottom of your Dashboard page.
Good food but big mistake taking the phone line out. Will need to rethink it now. No customer service anymore.
Just can’t get coco to try the wet food don’t know if it’s because it’s beef , but I’ve tried and she just sniffs at it and turns away xx
We’re sorry to hear that she’s not too keen on her wet food flavour, Yvonne. We have 20 delicious wet food recipes that Coco can try out. Our wet food offers different textures such as pate, gravy, and jelly – so it may be worth trying a different texture too!
My order 70933103
Should be delivery yesterday as told 3 days
I’ve ran out for my dog
Are they coming?
Lmk please
Thank you
Donna
Hi Donna, we’re so sorry to hear that your order hasn’t arrived as expected. Please send our Customer team a direct message via Facebook messenger with your details so they can take a look into this right away for you.
I just want to try wet food
Hi Joy, if you’d prefer to buy wet food only, you can do this via our Shop here: https://shop.tails.com/ 💙
I give Lucky approx 60g wet food night and morning so need to adjust his plan to encompass this pleas
Hi Lesley, our Customer team would be happy to update this on Lucky’s feeding plan for you. Just send us a direct message with your details via Facebook Messenger and we can help 💙
Can’t give a review, sorry. My son’s two collies ripped up the box and ate the lot apart from the trays of meat. So they enjoyed it. My little one is woofing up what’s left.
Poppy absolutely loves tails food both the kibble and wet food. She is a rescued greyhound cross saluki who came to us from the local shelter post pupped with no idea where they were. She was extremely depressed when we rescued her from the shelter and around 5 years old. Her skin was in a dreadful condition and she’d been in the shelter for 6 months. She settled in with us wonderfully 5 years ago.
I miss your phone calls to you. Can you please think about reinstating.
Poppy can tell me the time, getting up, breakfast and dinner!!!
Unfortunately we’re unable to get any weight on her and she’s been underweight since we had her. Vet says better to be an underweight greyhound than over. I’m just concerned that she’s not getting enough nutrients. Any ideas???
Hi Kitty, we’re so happy to hear that Poppy is enjoying her food, and her wonderful new life with you! If you’d like more support with her meal plan and blend our team would be happy to help – just pop us an email at hello@tails.com with your details and we can take a closer look for you 💙
Have purchased both kibble and wet food for years for our previous dog and now our new dog but now we have to much kibble delivered I would like to call someone to discuss but now not possible as only e-mails accepted I know that I could order wet only but then I have to pay delivery I do feel if right amount of kibble delivered every month then I would not have to pay delivery I sent 3 emails but no reply I do think I will be cancelling all together
We’re so sorry to hear that you’ve not heard back from our team, Paul – we’d be really keen to help with this! Once you’ve emailed, you’ll have received an automated email from us asking you to respond to this email if you need further help, this sends a message directly to our team. If easier, you can also contact us via Facebook Messenger or WhatsApp by searching for us under the business section. We can then ensure your dogs portions are just right.
Last kibble had an awful weird smell to it, however my boy Bear didn’t seem to mind and still ate the kibble, if this happens again on the next delivery I will be contacting customer service.
We’re sorry to hear that, Lucy. Please don’t hesitate to reach out to our Customer team at hello@tails.com if you have any concerns in the future.
My dog is allergic to chicken and I had him on a hypoallergenic plan and suddenly tails has changed his food to a different food for senior dogs my dog has been having diarrhea so I logged on to see if something had changed and it has it said the food he has had this month contains chicken which I specifically opted out of. Also when I try to edit my selection of wet food it won’t let me view it and just takes me straight back to the page where you click edit selection.
We’re sorry to hear that his new food hasn’t been working as well for him, Natalie – our team would really like to take a closer look into this for you. Please send us an email at hello@tails.com with your details and we can help.
I have only received 1 box of poo bags when I should have received 2 one paid for and i free
Hi Alison, we’re sorry to hear this. Our Customer team would really like to take a closer look into this for you. Please send us an email at hello@tails.com with your details and we can help.