Update Weds 25th March
Following the Prime Minister’s announcement Monday, I wanted to reassure customers that we have taken all necessary steps to ensure that tails.com continues to deliver essential dog food supplies to our customers whilst also protecting the safety of our people and adhering to the new – vital – restrictions from the Government.
Original post 17th March:
Let’s keep our chins up and their tails wagging.
The team at tails.com are focused on feeding dogs up and down the country, and are here for you and your dog. So to reassure you, we’re very much open for business as usual and are still making and delivering tailored nutrition for all our customers’ dogs.
We’ve taken the steps needed to make sure your dogs don’t go with empty bellies and every order will continue to be delivered to your door on a monthly basis.
We’re up to date with any specific food advice and are sharing that the European Food Safety Authority has confirmed there’s no evidence that food is a likely source or a route of transmission of the virus. We’ve added some extra steps into our team’s routine as a precaution too.
We will keep this page up to date so you’ve got the latest information from us. If there’s anything major that changes your dog’s food supply, we’ll share that with you via email.
Need to knows
- If you need to make any changes to your delivery date, your address or give any specific instructions (e.g. contactless delivery), head to https://tails.com/gb/signin/
- We’re here for you: the help centre is a good place to start and we’re also available via email https://help.tails.com/hc/en-gb/requests/new, Facebook messenger and phone (Our phone lines are open Mon-Fri 9am-5pm, call us on 0203 322 4448)
We’ll be keeping a close eye on the situation and what the government is saying, and will evolve our plans to stay as prepared as possible.
So why not come join us and the community over on our usual Facebook and Instagram pages where we’re posting some helpful info and tips on how to keep your dogs entertained while you’re staying in the house.
Stay healthy, and let’s look after each other out there.
With love and waggy tails from the whole team at tails.com,
Customer Director, tails.com