tails.com tailor-made dog food

Food so tailored we put your dog’s name on it

Every dog is different. That’s why we tailor our dog food to suit your dog’s individual needs. We create your dog’s recipe based on information you give us and from over a million possibilities, we create a blend of tails.com food that meets your dog’s specific requirements. 

Our blends are developed by vets and nutritionists and made possible by some really smart tech.

Get tailored nutrition – Made from high quality ingredients in your dog’s favourite flavours.

Right portion size – with easy portion control & weight management.

Monthly deliveries: no ongoing commitment – change or cancel anytime.

Find out more


    1. Hi Robert,

      Thanks for getting in touch. A member of our customer support team will be in touch shortly to assist you with transferring over Jack’s orders and payments to his owner.

      Best wishes,
      The tails.com team.

  1. Hi Tails.com Team,

    My name is Anuj Agarwal. I’m Founder of Feedspot.

    I would like to personally congratulate you as your Tails.com Dog Blog has been selected by our panelist as one of the Top 100 Dog Food Blogs on the web.


    I personally give you a high-five and want to thank you for your contribution to this world. This is the most comprehensive list of Top 100 Dog Food Blogs on the internet and I’m honored to have you as part of this!

    Also, you have the honor of displaying the badge on your blog.


  2. Hi
    I am a customer of yours
    Alfie the Afghan, now 5 1/2 months old and has just staretd running free, prefers Barneys food when he has a choice. Barney is 17 1/2 months old and is fit and haelthy and sometimes eats Alfie’s food
    What is the difference between the two food makeups?
    They both have cooked chicken with the biscuits on a once a day daily basis
    Please advise


  3. Hi, Riley is going on holiday abroad and we need more food to be delivered asap. Very strange that I could not find any phone number to call. Please call me asap.

  4. Hi ,I was sent 3 trial packs of dried food 2 for my self 1 for a friend . we were under the impression that we would not have to pay for the trial packs .our dogs would not eat the food.when a delivery came i sent it back. I have just red my bank statement an d i shows that you have taken two payments one on 30/4/18 one on 13/4/18 the first £31.79 the second £5.46 would you please let me know moor about this please Christina
    can you send me your phone number.

  5. My dog will no longer eat dry food I am wasting money by throwing it away. Can you please cancel my future orders. Thank you. Joanne Neal

    1. Hi Joanne,

      Sorry to hear your dog isn’t enjoying their food. There is the option for a reblend if this would be of interest

      To find out more about reblend or to cancel your order please get in touch with our customer service team: hello@tails.com


  6. I want to unsubscribe but can’t find out how, the so called offer of free testers and it’s not free as I don’t want to but the treats, please let me know how I can unsubscribe

  7. i ordered and my order never turned up, yodel are extremely unhelpful and there is nowhere on the tails website to be able to get compensated, i have paid for a months worth of food and my dog has nothing.
    yodel said they left it in a safe place which doesn’t even exist and they are not interested in helping me, rubbish service.

  8. I have been feeding max your dog biscuits and recently he has gone off them and not been interested in the biscuits. I have had a look in the bag which is kept in a dark cupboard out of direct sunlight and always re sealed after beingused and isn’t due out of date untill december and I have noticed quite a lot of mould which has fused the biscuits together. Which would explain why he has gone off them and has recently had a poorly tummy. I am pretty disappointed as I thought buying tailor made food for him would have been beneficial and especially at the price of a bag I would not expect to find such poor quality in his biscuits. Photos can be passed should you wish and I still have the bag with the remainder of the biscuits.

    1. Hi Scott,

      I’m really sorry to hear about this and we want to look into this further. Could you please send us an email to hello@tails.com with the photos attached?

      We really want to look into this as soon as possible so if you have Facebook, we’d recommend sending us a direct message here instead – https://www.facebook.com/tailsUK/. This way we can get started right away.

      Jack from tails.com

  9. I would be grateful if you could provide me with new measuring scoop as supplied with first order please. for Lucy’s food. With thanks. Lucy been so much better on yr food I would and have highly recommended.

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