Every dog is different. That’s why we tailor our dog food to suit your dog’s individual needs. We create your dog’s recipe based on information you give us and from over a million possibilities, we create a blend of tails.com food that meets your dog’s specific requirements.
Our blends are developed by vets and nutritionists and made possible by some really smart tech.
Get tailored nutrition – Made from high quality ingredients in your dog’s favourite flavours.
Right portion size – with easy portion control & weight management.
Monthly deliveries: no ongoing commitment – change or cancel anytime.
Hello I’m paying for Jack on Credit Card his owner would like to take over payments please advise
Hi Robert,
Thanks for getting in touch. A member of our customer support team will be in touch shortly to assist you with transferring over Jack’s orders and payments to his owner.
Best wishes,
The tails.com team.
Hi my dogs name is buster , he is getting rather fat . Yes l might be giving him to much dry food ,as l run out of it for about 4 days . Please could you tell me if its low fat ?
Hi,
Our customer team can help you with that if you send an email to hello@tails.com
Hi,
Our customer team can help you with that if you send an email to hello@tails.com
Kind regards,
Sophie
Hello my dog Tyson died last year sept,i know have a pup which is like to test on your food grain free ,his name is zeus and his a French bulldog.
Hi Tania,
I’m so sorry for your loss.
You can add little Zeus to your existing account so he can start enjoying his tailor-made diet. If you want help with that, you can send a message to our customer team via hello@tails.com
Kind regards,
Sophie
Hi Tails.com Team,
My name is Anuj Agarwal. I’m Founder of Feedspot.
I would like to personally congratulate you as your Tails.com Dog Blog has been selected by our panelist as one of the Top 100 Dog Food Blogs on the web.
http://blog.feedspot.com/dog_food_blogs/
I personally give you a high-five and want to thank you for your contribution to this world. This is the most comprehensive list of Top 100 Dog Food Blogs on the internet and I’m honored to have you as part of this!
Also, you have the honor of displaying the badge on your blog.
Best,
Anuj
Hi Tails.com Team,
My dog, Bella, has been enjoying your dog food for some years now. However, my cat enjoys it as much, if not more, often stealing it from Bella’s dish.
I have read that dog food is not suitable for cats. Would it be detrimental to her health to allow her to eat Bella’s food rather than branded cat food that she seems to enjoy less? Please advise.
Hi,
this is a question that we’ll be happy to answer if you send an email to hello@tails.com
Kind regards,
Sophie
Hi tails.com team
Just a bit frustrating. I went thru all the definition poised to place an order. Just to find out at the very end “checkout” that you are only delivering wihthin UK. Website and presentation looks like a big player – but ending up as a small local supplier. Better make a big note on the first page “UK only” 🙁 Good luck and best regards
Paul
Hi Paul,
My colleagues can help you with that if you send an email to hello@tails.com
Kind regards,
Sophie
Hi
I am a customer of yours
Alfie the Afghan, now 5 1/2 months old and has just staretd running free, prefers Barneys food when he has a choice. Barney is 17 1/2 months old and is fit and haelthy and sometimes eats Alfie’s food
What is the difference between the two food makeups?
They both have cooked chicken with the biscuits on a once a day daily basis
Please advise
Tony
Hi Tony,
Can you send us an email to hello@tails.com so we can bring up your account and help out?
Thanks,
Jack
Pepsi will not eat the dry food, just turns her head away,
Hi David,
We’re sure we can help get Pepsi loving her blend. Can you send us an email to hello@tails.com?
Look forward to hearing from you.
Jack
I had the same trouble with my dog. All I did was pour a little warm water on it and no problem since.
In fact smells good enough to eat ?
Hi I’m Scamp my owner hasn’t opened the first box so please don’t send me anymore boxes till I tell you please THANK YOU
My email is jo-jo3@hotmail.co. uk
Jo & Scamp
Hi Jo (and Scamp),
We’ll be happy to help you with this if you could please send us an email to hello@tails.com.
We look forward to hearing from you.
Jack
Hi, Riley is going on holiday abroad and we need more food to be delivered asap. Very strange that I could not find any phone number to call. Please call me asap.
Hi Aleksandra,
Please get in touch with our Customer Experience team via email hello@tails.com
Thank you
Ellie
Hello Minnie would like to say thank you and sorry we have had to cancel her Tails food. She loves it but do to a weight problem which we can not solve she has to go on a veterinary controlled weight loss diet. We have been told by the vet she must loose one Kilo of her weight ,we have tried reducing her daily ration but this has not worked .sorry Tails we will miss you regards B Colman.
Hi Basil,
we can make a unique recipe for Minnie which will help her loose weight. Can you please contact us at hello@tails.com so we can look into this for you?
Kind regards, Sophie
Hi ,I was sent 3 trial packs of dried food 2 for my self 1 for a friend . we were under the impression that we would not have to pay for the trial packs .our dogs would not eat the food.when a delivery came i sent it back. I have just red my bank statement an d i shows that you have taken two payments one on 30/4/18 one on 13/4/18 the first £31.79 the second £5.46 would you please let me know moor about this please Christina
can you send me your phone number.
Hi Christina,
You can get in contact with our Customer Experience Team via email hello@tails.com
Thank you
Ellie
My dog will no longer eat dry food I am wasting money by throwing it away. Can you please cancel my future orders. Thank you. Joanne Neal
Hi Joanne,
Sorry to hear your dog isn’t enjoying their food. There is the option for a reblend if this would be of interest
To find out more about reblend or to cancel your order please get in touch with our customer service team: hello@tails.com
Thanks
Ellie
I want to unsubscribe but can’t find out how, the so called offer of free testers and it’s not free as I don’t want to but the treats, please let me know how I can unsubscribe
Hi Donna,
Please get in touch with our Customer Experience team via email hello@tails.com
Thank you
Ellie
i ordered and my order never turned up, yodel are extremely unhelpful and there is nowhere on the tails website to be able to get compensated, i have paid for a months worth of food and my dog has nothing.
yodel said they left it in a safe place which doesn’t even exist and they are not interested in helping me, rubbish service.
Hi Simon,
Really sorry to hear about issues with your delivery. Please get in touch with our Customer Experience team via email – hello@tails.com.
Thank you
Ellie
I have been feeding max your dog biscuits and recently he has gone off them and not been interested in the biscuits. I have had a look in the bag which is kept in a dark cupboard out of direct sunlight and always re sealed after beingused and isn’t due out of date untill december and I have noticed quite a lot of mould which has fused the biscuits together. Which would explain why he has gone off them and has recently had a poorly tummy. I am pretty disappointed as I thought buying tailor made food for him would have been beneficial and especially at the price of a bag I would not expect to find such poor quality in his biscuits. Photos can be passed should you wish and I still have the bag with the remainder of the biscuits.
Hi Scott,
I’m really sorry to hear about this and we want to look into this further. Could you please send us an email to hello@tails.com with the photos attached?
We really want to look into this as soon as possible so if you have Facebook, we’d recommend sending us a direct message here instead – https://www.facebook.com/tailsUK/. This way we can get started right away.
Thanks,
Jack from tails.com
I would be grateful if you could provide me with new measuring scoop as supplied with first order please. for Lucy’s food. With thanks. Lucy been so much better on yr food I would and have highly recommended.
Hi Judy,
Please get in touch with our Customer Experience team via email – hello@tails.com – they be able to help you out with a new measuring scoop
Thank you
Ellie
Our Labrador/Retriever has been eating your dry food for a few months now. We have increased the amount we give her, because half a scoop is never sufficient. She is on the prowl for food all the time – I know her breed is a hungry breed. Some days she is having 2.5 scoops.
She is very active – has 6 walks per day – one of which is about 2 – 3 hours. She has gained 3 kilos since we started with Tails.com but is still in good shape when I measure her up to other dogs of her size. She is happy and content. My question is – are we doing wrong by changing things? If you look at her picture – she certainly looks well, but I am a little concerned about her weight gain.
Hi Elaine,
As long as she hasn’t gained too much weight and is still in an ideal condition, this won’t be a problem. However, we’d love to take a look at everything and make sure her profile is up to date.
Can you send us an email to hello@tails.com so we can help out?
Jack from tails.com
How do I cancel all orders
Hi Jamie,
You’re able to cancel your orders by following the steps in our video here – http://bit.ly/cancelorders. Is there anything we can do to help? If so, please send us an email to hello@tails.com.
Jack from tails.com
Any ideas on what I can do to help my terrified terrier when I go out for an hour? A couple of days ago I left my 13 year old patterdale terrier when I went out for what I thought was going to be 10 – 15 mins. It turned out to be an hour. It was very windy and and there was hammering and drilling from next door – who were having new laminate flooring put down. I came back and found a couple of areas “Trashed” with torn up cardboard boxes ( contents spread on floor) and a couple of runckled mats and her beds in different places. I’ve worked out that when she’s scared she digs and trys to get in the smallest , darkest corners pulling things off lower shelf of bookcases etc.
She’s destroyed things on at least 4 occassions now – and I just feel so sorry that she gets so worked up. Any suggestions?
Hi,
this is a question that we’ll be happy to answer if you send an email to hello@tails.com
Kind regards,
Sophie
food did not arrive asked to be left on my front door inside my block of flats never arrived also was meant to get wet food sample yet they never put this on my profile feel disappointed and disgusted they use yodel as had delivery problems with them before ie signing my name illegaly az\s delivered when item clearly was not thios happened with an order before I contacted company who compensated then they swithched to dpd where u can track parcel as they had so many complaints about yodel im very disappointed as my friend uses tails and said id of got oner month free trial through them yet ordering through pet show Manchester stand ive received nothing and had to go out and buy more dog food im away 20th to 22nd of this month but hope to see my original delivery come as it states delivered when io never received it thankyou and can you consider using royal mail or dpd as at least they are more reliable dpd is excellent yodel has very bad track record am shocked u even used them
Hi William,
This really isn’t the standard we expect of our couriers and we always want to make sure you have full confidence in your deliveries. Can you send us an email to hello@tails.com so we can help you with this as soon as possible?
Jack
Hi
Do you do a smaller size kibble for a 8 month puppy (small breed).
Regards
Hi Ray,
Please get in touch with our Customer Service team hello@tails.com
They will be able to help answer your question
Thanks
Ellie
Hi Ray,
Please contact our Customer Service team hello@tails.com
They will be able to help you
Thanks
Ellie
Hi. I am having a few issues with our puppy Rowman as he still has bad diarrhoea Can u please help or should I change his food.
He is under weight and is only 3kg just now please can u help. I’ve tried the rice mixed with his meal aswell. He is always hungry and never seems to be full.
I sure if I should change his food or not.
Thank you.
Susan Rhind
Hi Susan,
Really sorry to hear Rowman is suffering with diarrhoea.
Please contact our Customer Service team hello@tails.com
They will be best placed to answer your concerns
Thanks
Ellie
Just wanted to balance out some of the comments above for anyone new considering tails food. We have been giving Rolo tails food for 2 years. We have been very happy with it, Rolo is very healthy and we have never had any problems from yodle with delivery. The web site is easy to use and I find the pet advice bits very helpful. We also love the doggy wrapping paper gift at Christmas! Rolo loved ripping it off his presents!!! Thank you
I cancelled a payment for my dog khans food which was ment to be free , 4 months later you took over £30 out if my bank. I am not interested in having the food i just want my money back what was wrongly taken!
Hi Chloe,
You can log in to your account and cancel on-going deliveries. Or contact our customer support team who can help with cancelling your deliveries hello@tails.com
Sorry for the inconvenience
Best
Ellie
Hi Tails just wanted to say how pleased we are with your food. Bertie is an inca orchid peruvian hairless and has always been a very fussy eater however he absolutely loves his tails wet food and clears his dish every meal time. so we are very happy.THANKYOU.
Hi Pauline,
Lovely to hear from you and that Bertie is really enjoying his food.
Thanks
Ellie
Hi, trying to contact you via e mail, cannot find contact details, could you advise, I don’t do social media, thanks, Sam.
Hi Sam,
you can send an email to hello@tails.com
Sophie
Hi tails,
There has been a mix up in my Dogs details. I have tried editing it on my account but it doesn’t allow me. His date of birth is 17th Oct 2018 not 17th October 2017.
Can you amend this please. Thanks
Hi,
this is a question that we’ll be happy to answer if you send an email to hello@tails.com
Kind regards,
Sophie
Hi,
i’m very impressed so far with the quality of Tails food and Our dog Aingus is thriving.
I am concerned however at the reliance on plastic packaging. Other feed manufacturers are using or switching to paper bags and as all your parcels are double packaged in sturdy cardboard boxes is there any reason why you’re not switching away from plastic?
Hi,
this is a question that we’ll be happy to answer if you send an email to hello@tails.com
Kind regards,
Sophie
Hi,
I ordered a free trial of your food and have since been referring to your “manage my account” page to cancel the deliveries. Every time I went to cancel the orders it said that there were “no deliveries scheduled”, however I have just been charged £30 for another delivery! I have had no emails from you and cannot locate any contact details for you so have had to leave this comment. I DO NOT want this delivery to take place and have been trying to cancel it for weeks, but YOUR system wouldn’t let me as “there was nothing to cancel”.
I am extremely unhappy with this and request a full refund.
Regards,
Georgia.
Hi Georgia,
can you please send an email to hello@tails.com ? Then we can sort this out for you.
Kind regards,
Sophie
Hi,
Otis has had your food since he was a pup, he is now 14 months old. Does he need to go on to adult food.
I received my first order today!!
The delivery guy was super nice.
My 8 week old chihuahua went off her food that I was giving her but after opening the bag she was bouncing around the kitchen!
I fed her and then sat and asked for more!
As you can imagine I am over the moon that my girl is eating again.
The ingredients that gone into her food is astounding! I am very impressed and hopefully stay with yourselves!
Thank you very Tails! ❤️
hi whens my first delivery coming been waiting weeks for it
Hi James,
I’m sorry to hear your box hasn’t arrived! Drop us a message at hello@tails.com and we’ll give you a hand.
Millie