tails.com tailor-made dog food

Food so tailored we put your dog’s name on it

Every dog is different. That’s why we tailor our dog food to suit your dog’s individual needs. We create your dog’s recipe based on information you give us and from over a million possibilities, we create a blend of tails.com food that meets your dog’s specific requirements. 

Our blends are developed by vets and nutritionists and made possible by some really smart tech.

Get tailored nutrition – Made from high quality ingredients in your dog’s favourite flavours.

Right portion size – with easy portion control & weight management.

Monthly deliveries: no ongoing commitment – change or cancel anytime.

Find out more


    1. Hi Robert,

      Thanks for getting in touch. A member of our customer support team will be in touch shortly to assist you with transferring over Jack’s orders and payments to his owner.

      Best wishes,
      The tails.com team.

  1. Hi Tails.com Team,

    My name is Anuj Agarwal. I’m Founder of Feedspot.

    I would like to personally congratulate you as your Tails.com Dog Blog has been selected by our panelist as one of the Top 100 Dog Food Blogs on the web.


    I personally give you a high-five and want to thank you for your contribution to this world. This is the most comprehensive list of Top 100 Dog Food Blogs on the internet and I’m honored to have you as part of this!

    Also, you have the honor of displaying the badge on your blog.


  2. Hi
    I am a customer of yours
    Alfie the Afghan, now 5 1/2 months old and has just staretd running free, prefers Barneys food when he has a choice. Barney is 17 1/2 months old and is fit and haelthy and sometimes eats Alfie’s food
    What is the difference between the two food makeups?
    They both have cooked chicken with the biscuits on a once a day daily basis
    Please advise


  3. Hi, Riley is going on holiday abroad and we need more food to be delivered asap. Very strange that I could not find any phone number to call. Please call me asap.

  4. Hi ,I was sent 3 trial packs of dried food 2 for my self 1 for a friend . we were under the impression that we would not have to pay for the trial packs .our dogs would not eat the food.when a delivery came i sent it back. I have just red my bank statement an d i shows that you have taken two payments one on 30/4/18 one on 13/4/18 the first £31.79 the second £5.46 would you please let me know moor about this please Christina
    can you send me your phone number.

  5. My dog will no longer eat dry food I am wasting money by throwing it away. Can you please cancel my future orders. Thank you. Joanne Neal

    1. Hi Joanne,

      Sorry to hear your dog isn’t enjoying their food. There is the option for a reblend if this would be of interest

      To find out more about reblend or to cancel your order please get in touch with our customer service team: hello@tails.com


  6. I want to unsubscribe but can’t find out how, the so called offer of free testers and it’s not free as I don’t want to but the treats, please let me know how I can unsubscribe

  7. i ordered and my order never turned up, yodel are extremely unhelpful and there is nowhere on the tails website to be able to get compensated, i have paid for a months worth of food and my dog has nothing.
    yodel said they left it in a safe place which doesn’t even exist and they are not interested in helping me, rubbish service.

  8. I have been feeding max your dog biscuits and recently he has gone off them and not been interested in the biscuits. I have had a look in the bag which is kept in a dark cupboard out of direct sunlight and always re sealed after beingused and isn’t due out of date untill december and I have noticed quite a lot of mould which has fused the biscuits together. Which would explain why he has gone off them and has recently had a poorly tummy. I am pretty disappointed as I thought buying tailor made food for him would have been beneficial and especially at the price of a bag I would not expect to find such poor quality in his biscuits. Photos can be passed should you wish and I still have the bag with the remainder of the biscuits.

    1. Hi Scott,

      I’m really sorry to hear about this and we want to look into this further. Could you please send us an email to hello@tails.com with the photos attached?

      We really want to look into this as soon as possible so if you have Facebook, we’d recommend sending us a direct message here instead – https://www.facebook.com/tailsUK/. This way we can get started right away.

      Jack from tails.com

  9. I would be grateful if you could provide me with new measuring scoop as supplied with first order please. for Lucy’s food. With thanks. Lucy been so much better on yr food I would and have highly recommended.

  10. Our Labrador/Retriever has been eating your dry food for a few months now. We have increased the amount we give her, because half a scoop is never sufficient. She is on the prowl for food all the time – I know her breed is a hungry breed. Some days she is having 2.5 scoops.

    She is very active – has 6 walks per day – one of which is about 2 – 3 hours. She has gained 3 kilos since we started with Tails.com but is still in good shape when I measure her up to other dogs of her size. She is happy and content. My question is – are we doing wrong by changing things? If you look at her picture – she certainly looks well, but I am a little concerned about her weight gain.

    1. Hi Elaine,

      As long as she hasn’t gained too much weight and is still in an ideal condition, this won’t be a problem. However, we’d love to take a look at everything and make sure her profile is up to date.

      Can you send us an email to hello@tails.com so we can help out?
      Jack from tails.com

  11. food did not arrive asked to be left on my front door inside my block of flats never arrived also was meant to get wet food sample yet they never put this on my profile feel disappointed and disgusted they use yodel as had delivery problems with them before ie signing my name illegaly az\s delivered when item clearly was not thios happened with an order before I contacted company who compensated then they swithched to dpd where u can track parcel as they had so many complaints about yodel im very disappointed as my friend uses tails and said id of got oner month free trial through them yet ordering through pet show Manchester stand ive received nothing and had to go out and buy more dog food im away 20th to 22nd of this month but hope to see my original delivery come as it states delivered when io never received it thankyou and can you consider using royal mail or dpd as at least they are more reliable dpd is excellent yodel has very bad track record am shocked u even used them

    1. Hi William,

      This really isn’t the standard we expect of our couriers and we always want to make sure you have full confidence in your deliveries. Can you send us an email to hello@tails.com so we can help you with this as soon as possible?


  12. Hi. I am having a few issues with our puppy Rowman as he still has bad diarrhoea Can u please help or should I change his food.
    He is under weight and is only 3kg just now please can u help. I’ve tried the rice mixed with his meal aswell. He is always hungry and never seems to be full.
    I sure if I should change his food or not.
    Thank you.

    Susan Rhind

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