tails.com Modern Slavery Statement

Introduction

Our purpose at tails.com is to improve the lives of dogs and their owners, and in doing so, our vision is to change the world of pet food for good. We are against all forms of slavery, child labour and trafficking, and we expect our teams and our suppliers to take all reasonable steps to make sure no form of exploitation takes place in our supply chain.

This is our third modern slavery statement published in accordance with the UK Modern Slavery Act (2015). Section 54 of the MSA requires every organisation with a global annual turnover of £36 million or more, which carries out business in the UK, to produce a slavery and human trafficking statement for each financial year. This statement sets out the steps we have taken to ensure no modern slavery exists in our business and its supply chain. Note that our financial year runs from January to the end of December.

Our Organisation and Supply Chain

We are an online direct-to-consumer business selling personalised pet food, founded in 2013. We use third-party manufacturers to produce our food components, complementary items, and packaging. In 2021, 76% by value of our food and packaging components were sourced in the UK, with a further 19% from the EU. 7% by value of our supplied items come from the Far East. 

We blend individually customised food orders in our manufacturing operations, based across two sites in the UK and one site in the Netherlands. We then use third-party couriers to distribute packages to our customers in the UK and Europe.

The key change since our last statement is that we have added an additional site in the UK.

Our Policies on Modern Slavery

We have commitment from our CEO and board to take all the steps we can to make sure no form of exploitation occurs in our business, and have appointed team members responsible to carry out our obligations and improve our processes over time. Our Modern Slavery Statement is published on our website and included in the UK Home Office’s online registry.

We have a Supplier and a Retailer Code of Conduct, detailing the expectations from tails.com of any partner that works with us. This includes, amongst other areas, compliance with the Modern Slavery Act. 

We have a sourcing process which describes the expectations of our suppliers when we onboard them. A Sourcing Policy, shared with our internal team, establishes guidelines for buying new products and services for tails.com, which includes taking steps to ensure no modern slavery is involved in the products or services we buy. 

We have compiled all our existing policy documents into a register and identified opportunities to strengthen these. 

We’re currently working on the following to improve our policies:

Due Diligence

We take the following steps to reduce as far as possible any risk that modern slavery is present in our supply chain. 

Contract Manufacturers, Courier Partners and Other Suppliers

We engage with all our suppliers to convey our policies and to understand what they do to ensure modern slavery is not occurring in their business. We audit all suppliers, regardless of their size, before bringing them onboard via a questionnaire and a site visit where appropriate. We assess their compliance in the following areas:

Agency Staff

We work with labour agencies to employ some contract staff to work in our factories and warehouses. Our agents are contractually obliged to ensure the regular governance and collection of: 

Our Team

We ensure all our people have the Right to Work in the UK or the Netherlands as appropriate and they have their own documents to support this. We check that their wage payments are going to an individual’s nominated bank account.

At our UK site in Heathrow, we pay everyone who works for us at or above the minimum wage at the rate for 25-year-olds even if they are younger than this. We provide the same rights for our temporary operators as our permanent ones from the first day they start with us, improving on the standard entitlement for agency workers to receive parity after 12 weeks.

At our Dutch site in Amstelveen, we pay everyone who works for us at or above the minimum wage at the rate for 21-year-olds, based on a 40-hour working week, even if they are younger than this.

All of our team receive an induction when they begin work, and receive ongoing on-the-job training to help them excel in their roles, progress their careers, and safeguard their wellbeing. Our salaried staff have access to our Employee Assistance Programme and our enhanced Learning and Development programme. 

We’re currently working on the following to improve our due diligence processes:

Training and Communication

To make sure that all of our team have a high-level understanding of the risks of modern slavery and human trafficking in our business, we provide awareness training for everyone working for us. This includes how to recognise the signs of modern slavery and how to report issues.

Our procurement team keeps up to date with the latest legislation and best practice via continuous professional development.

We’re currently working on the following to improve our training and communication:

Assessing and Managing Risk

We know that the risk of modern slavery is a dynamic and ever-changing possibility in our supply chain. We are not complacent to the risk and so it is important that we have visibility of what’s happening in our supply chain and identify opportunities for improvement.  We review and take further steps to improve our handling of these issues. 

We conduct quarterly risk assessments to determine which parts of our business and which of our suppliers are most at risk of modern slavery so that efforts can be focused on those areas.

We conduct regular Supplier Performance Reviews, at least once per year, where we check progress against improvement projects, and whether the status in any area has changed.

We regularly conduct unannounced audits of agency employee files to ensure compliance with our standards. 

We’re currently working on the following to assess and manage risk more effectively:

Measuring Performance and Progress

We have used the toolkit provided by Stronger Together to understand ways we can better tackle modern slavery via our purchasing practices. We’ve used this as a framework to identify areas for improvement and to create an action plan for the next 12 months. 

Since we published our second statement last year, by this statement in 2022 we have completed 51% of the best practice checklist actions. Our target over the next 12 months is to have completed 75% of the checklist, the steps we’re working on to achieve this are described in each of the sections of this statement.