Tails.com update: Coronavirus (COVID-19)
We're here for you and your dog and are still proudly delivering our delicious, nutritious food nationwide. We've made changes to protect the safety of our team, ensuring everyone who possibly can is working from home and also adhering to the vital restrictions from the Government for our essential workers.
If you have any questions about your dog's food, nutrition or your order, we're here for you: you can log in to change or check your dog's delivery, or ask us a question - our help centre is the best place to start.
*deliveries to certain postcodes (including "remote" postcodes, Northern Ireland, the Isle of Man and outside the UK) may be subject to a delivery charge, see more details here
Our purpose at tails.com is to improve the lives of dogs and their owners, and in doing so, our vision is to change the world of pet food for good. We are against all forms of slavery, child labour and trafficking, and we expect our teams and our suppliers to take all reasonable steps to make sure no form of exploitation takes place in our supply chain.
This is our first modern slavery statement published in accordance with the UK Modern Slavery Act (2015). Section 54 of the MSA requires every organisation with a global annual turnover of £36 million or more, which carries out business in the UK, to produce a slavery and human trafficking statement for each financial year. This statement sets out the steps we have taken to ensure no modern slavery exists in our business and its supply chain. Note that our financial year runs from January to the end of December.
Our Supply Chain
We are an online direct-to-consumer business selling personalised pet food, founded in 2013. We use third party manufacturers to produce our food components, complementary items, and packaging. 76% of our food and packaging components are sourced in the UK, with a further 17% from the EU. A small amount of our supplied items come from the Far East. We blend individually customised food orders in our UK factory and use third party couriers to distribute packages to our customers in the UK and Europe.
Due Diligence and Policies
We take the following steps to reduce as far as possible any risk that modern slavery is present in our supply chain.
Contract Manufacturers and Courier Partners
We engage with our suppliers to convey our policies and to understand what they do to ensure modern slavery is not occurring in their business. We audit all suppliers before bringing them onboard via a questionnaire and a site visit where appropriate. We assess their compliance in the following areas:
We work with a labour agency to employ some contract staff to work in our factory and warehouse. Our agent is contractually obliged to ensure the regular governance and collection of:
We ensure all our people have the Right to Work in the UK and they have their own documents to support this. We pay everyone who works for us at or above the minimum wage at the rate for 25 year olds even if they are younger than this. We check that payments are going to an individual’s nominated bank account. We provide the same rights between a permanent and a temporary operator from the first day they start with us, improving on the standard entitlement for agency workers to receive parity after 12 weeks.
All of our team receive an induction when they begin work, and receive ongoing on-the-job training and development to help them excel in their roles, progress their careers, and safeguard their wellbeing.
We do not pay our office dogs minimum wage, however they are remunerated in dog food, treats, and tummy rubs.
Training and Communication
To make sure that all of our team have a high level understanding of the risks of modern slavery and human trafficking in our business, we provide awareness training for everyone working for us. This includes how to recognise the signs of modern slavery and how to report issues.
Our procurement team keeps up to date with latest legislation and best practice via continuous professional development.
Measuring Performance and Risk
We know that the risk of modern slavery is a dynamic and ever changing possibility in our supply chain. We are not complacent to the risk and so it is important that we have visibility to what’s happening in our supply chain and identify opportunities for improvement. We review and take further steps to improve our handling of these issues.
We conduct quarterly risk assessments to determine which parts of our business and which of our suppliers are most at risk of modern slavery so that efforts can be focused on those areas.
We conduct regular Supplier Performance Reviews, at least once per year, where we check progress against improvement projects, and whether the status in any area has changed.
We regularly conduct unannounced audits of agency employee files to ensure compliance with our standards.
We have an open culture of feedback and anyone can raise a grievance or an issue to any manager within the business and expect to be heard fairly and in confidence. We perform an anonymous company-wide survey twice a year for all permanent members of our team. We survey our temporary production staff anonymously once a year.
If a team member, or person not employed by us, has any concerns about suspected modern slavery associated with tails.com or an element of our supply chain this may be reported by contacting our Head of People, or Operations Director, in confidence.
Ultimate responsibility for the prevention of modern slavery rests with our leadership team. This statement has been approved by our board of directors.
If you would like to share any feedback on this document, please email email@example.com.
CEO, Director and Co-founder
26th May 2020