tails.com Retailer code of conduct
Here at tails.com we’re proud to partner with our selected retailers who are helping us achieve our vision of changing the world of pet food for good. We work together with our retail partners to demonstrate honesty, integrity and fairness to our customers.
We promote fair and lawful dealing, trade in good faith and recognition of our retail partners' reasonable standards. We expect our retail partners to adhere to business principles consistent with our own. Where issues arise, we will work with our partners through transparent discussion and collaborative action to resolve.
To become a trusted partner to tails.com, it is our retailers’ responsibility to meet the following standards and ensure the ongoing upholding of these standards. It is their duty to know and comply with all laws and regulations governing the countries in which they operate.
We expect our retailers to:
People (Labour and Employment)
We expect our retailers to ensure that:
We expect that our retailers:
- We are never influenced by receiving favours nor do we try to improperly influence others by providing favours. We only offer or accept reasonable gestures and or symbolic gifts which are appropriate under the circumstances, and we don’t accept or offer gifts, meals, or entertainment if doing so could create the impression of improperly influencing the respective business relationship
- We never offer to, or accept from, any third-party gifts taking the form of any of the following, whatever the value involved: money, loans, kickbacks or similar monetary advantages
- We expect our retailers to behave and share these values and have a zero tolerance approach to corruption and bribery
As part of our tails.com onboarding and ongoing performance processes, we work with our retailers to ensure that these standards are met. We ask our retail partners for feedback on our performance to ensure we maintain our high standards and continue to improve.
Reporting of Non-Compliance
We report any practices or actions we believe to be inappropriate under this Code or that are illegal, to our Retail Director or CCO. If this is not appropriate for any reason, we report violations directly to any member of the Leadership Team, or via our confidential non-compliance reporting system at tails.com.
Ultimate responsibility for this Code of Conduct rests with our Leadership team. This statement has been approved by our board of directors.
If you would like to share any feedback on this document, please email firstname.lastname@example.org.
1st June 2022