Quality & Food Safety policy
At Tails.com, our purpose is to improve the lives of dogs and their owners with the vision of changing the world of pet food for good.
For more than a decade, the team at tails.com has been dedicated to providing a personalised experience for our customers, delivering tailor - made food in order to meet each pet’s unique needs over their lifetime.
We are proud to say that Quality and Food Safety are at the core of everything we do and remain one of our fundamental principles. For us, quality is not just an action—it’s a mindset that everyone across the business embraces. This collective commitment ensures we deliver safe, nutritious, tasty and high-quality food every day, helping every pet thrive.
Our commitments
Food Safety: Ensuring our food is safe, free from contamination by adhering to safety regulations and guidelines across the UK and EU markets in which we operate.
Uninterrupted Supply: Ensuring on-time, uninterrupted delivery for our customers so that we never leave a dog without a meal.
Continuous Improvement: We are dedicated to the ongoing improvement of our products, processes and practices. By embracing new technologies, scientific advancements and feedback from our customers, we continuously enhance the quality of our range and strive for zero defect and waste reduction.
Collaboration and transparency: We believe in the power of collaboration and transparency with our suppliers, partners, and customers. By working together with key stakeholders and being open about our quality practices and sourcing, we ensure that the highest standards are maintained at every stage of the process.
Learning and Development: We invest in training, sharing knowledge, and building expertise to stay ahead of industry advancements and challenges. This way we empower our employees to contribute to the company’s mission and values.
How We Work
- We carefully select our co-manufacturers to produce food components, complementary items, and packaging.
- Individually customised dry food orders are blended in our fulfilment centres located in the UK and the Netherlands.
- Deliveries are handled through trusted third-party distributors serving customers across the UK and Europe.
Leadership Endorsement
Our leadership team is committed to promoting a strong quality and food safety culture. By leading by example, and embedding it to our processes, we ensure that each pack member not only understands the critical importance of these values but is also empowered to take ownership of quality and food safety in their daily responsibilities, reinforcing a collective commitment to excellence.
We aim to fulfil our purpose and improve the lives of pets as we are dedicated to exceeding the expectations of pet owners in every meal. We are strong advocates for higher industry standards.
Our culture fosters loyalty and trust while strengthening our vision of changing the world of pet food for good.
Paolo Woods-Wyatt
Chief Executive Officer
01/04/2025